At DUEXMEDIA HUB, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our Telegram mini app.

What Information Do We Collect?

We collect the following types of information:

1. Your Telegram username and user ID
2. Your interactions with our app, such as tasks completed and rewards earned
3. Contact details including email address and phone number
4. Demographic information including country and state
5. Payment details including bank account information and transaction history
6. Identity verification details (KYC) including government-issued ID
7. Any additional information you provide to us, such as survey responses or feedback
8. Fundraising data: Campaign details, donation amounts, donor country of origin, and withdrawal requests for users who create or donate to fundraising campaigns
9. Charity organisation data: Organisation name, registration documents (CAC certificate, status report), representative identity documents, proof of address, bank account details, and contact information for organisations applying for our Verified Charity Partnership programme

How Do We Use Your Information?

We use your information to:

1. Provide and improve our services
2. Personalize your experience with our app
3. Communicate with you about updates, rewards, and other important information
4. Process payments, donations, and withdrawal requests
5. Verify identity and prevent fraud through our KYC process
6. Send email and Telegram notifications related to your fundraising campaigns, donations received, campaign approvals, and withdrawal updates
7. Verify charity organisation applications and maintain the integrity of our Verified Charity listing
8. Record and report donation transactions for transparency and accountability
9. Comply with applicable laws and regulations

Fundraising and Donation Data

When you create a fundraising campaign or make a donation on DUEXMEDIA, we collect and store:

1. Campaign details including title, description, category, goal amount, and images
2. Donation records including amount, payment method, date, and donor country
3. Withdrawal requests including bank account details, amounts, and processing status
4. Commission records for promoters who share campaigns

This information is used to process transactions, send notifications, and maintain accurate financial records. Donors are identified internally by their platform account. We do not publicly display donor identities without consent.

Charity Organisation Data

For organisations applying to our Verified Charity Partnership programme, we collect sensitive organisational and representative data. This data is:

1. Used solely for the purpose of verifying your organisation's legitimacy and suitability for our platform
2. Stored securely and accessible only to authorised DUEXMEDIA staff
3. Not shared with third parties except where required by law or to facilitate payment disbursements to your verified bank account
4. Used to send email notifications about your application status, campaign events, and withdrawal approvals

How Do We Protect Your Information?

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard encryption and secure servers to store your data. Sensitive documents submitted for charity verification and KYC purposes are stored with restricted access controls.

Do We Share Your Information?

We may share your information with:

1. Our service providers and partners who help us operate our platform, including payment processors and notification services
2. Law enforcement or regulatory authorities if required by law
3. Banking and payment partners to facilitate withdrawal disbursements to verified bank accounts
4. Other third parties with your consent or as permitted by law

We do not sell your personal data to third parties.

Your Rights and Choices

You have the right to:

1. Access and correct your personal data
2. Opt out of receiving promotional messages from us
3. Request deletion of your account and personal data, subject to legal retention requirements
4. Request a copy of the data we hold about you
5. Withdraw consent for data processing where consent is the legal basis, without affecting the lawfulness of processing already carried out

Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Donation and transaction records may be retained for up to 7 years for financial compliance purposes. Charity organisation documents are retained for the duration of the partnership and a reasonable period thereafter.

Changes to This Policy

We may update this policy from time to time. We will notify you of any significant changes by posting the updated policy on our platform. Your continued use of DUEXMEDIA after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact us at privacy@duexmedia.com.

By using our app, you acknowledge that you have read and understood this privacy policy.