Refund Policy for Ticket Purchases

Eligibility for Refunds

1. Event Cancellation: 50-94% refund.
2. Event Postponement: Exchange may be offered.
3. Duplicate Transactions: Duplicate amount will be refunded.

Refund Process

1. Contact our support via email or Telegram bot.
2. Provide ticket code and payment details.
3. Our team will respond in 2–4 business days.

Refund Timeline

1. Processed within 3–7 business days of approval.

Refund Methods

1. Refunds will be made via the original payment method.

Exceptions

1. We do not refund tickets purchased from unauthorized sellers.
2. We do not refund checked-in ticket.

Changes to Refund Policy

1. We may update this policy at any time without prior notice.

Contact Us

1. If you have any questions, contact support@duexmedia.com.